Frequently Asked Questions (FAQs)

Need help? You're in the right place! Find answers to your frequently asked questions here. 

Ordering Policy

Prior to hitting submit, ensure that you have entered the correct shipping address, along with any promo or discount codes, as we cannot modify, nor refund, your order after it has been placed. If you entered the incorrect shipping address during checkout, although we will attempt to rectify the error, we cannot guarantee that we will be able to correct your mistake if the order is too far along in processing. Contact the shipping carrier for further assistance. After your order is placed, you will be provided with a confirmation email; check your spam folder if you do not see it. 

Processing & Fulfillment Policy

We ship out as quickly as possible, so you may receive your package earlier than expected! Once your purchase is confirmed, a member of our team will begin processing your order. Allow 3 to 5 business days for your order to be fulfilled and shipped out. Once your order ships, you will be provided with a tracking number. 

Shipping Policy

We ship via USPS and UPS. After processing, please allow 5-7 business days to receive your order. Once your order has shipped, you will be provided with your tracking number, via email, to check the status of your order and your estimated delivery date. Please note, due to Covid-19, shipping carriers are experiencing delays. 

Returns & Refund Policy

All purchases are considered final sale & non-refundable.

Lost, Stolen, Misplaced, and Mishandled Packages

Once your order leaves our facility, we are not responsible for lost, stolen, misplaced, and the handling of your package. However, we will do everything in our power to assist you in the event an error was caused on our behalf (i.e. the wrong product was shipped, etc.). All shipments include insurance and/or liability with the delivery carrier

Please note: if your shipment shows as "delivered" via USPS/UPS, we are not responsible, nor will we be able to replace items that are presumed as lost or stolen packages. Please file a claim with USPS/UPS; use the tracking information we provided via email. If your merchandise arrives damaged, please read below and contact us immediately within 48 hours of delivery. 

Damaged Packages

We have invested a lot of time and resources in ensuring that your products make it safely to your doorstep. In the event your merchandise arrives damaged, please contact us within 48 hours of delivery, as we will do our best to further assist you. Include your order number, photo(s) of the damage, and a description detailing the damage. All orders shipped via USPS include up to $50 of insurance. All orders shipped via UPS automatically include up to $100 of insurance. Additional insurance is not available to purchase at this time. Customer is responsible for filing a claim with the shipping carrier.

 Local Pickup

Once in a blue moon, we may offer customers the opportunity to pickup their orders locally and will announce it via our social media handles or through our email subscribers. At this time, we do not offer local pickup in either of the markets we are based out of (Cincinnati, OH & Atlanta, GA). We travel often for clients and events, which does not allow us to designate one location/date for our clients to seamlessly pick up their orders. We'd love to add this option in the future. 

 Common Questions

  • Q: What can I cook with the spices and/or sauces?
  • A: Anything you'd like! We can offer suggestions, but we want you to have fun with it and try new flavors to different dishes.