Use code "ARIESSZN " for free shipping on orders $50 or more!

FAQs

Find answers to your frequently asked questions here!

 

Ordering: Prior to hitting submit, ensure that you have entered the correct shipping address. If you enter the incorrect shipping address during checkout, although we will to attempt to rectify the error, we cannot guarantee that we will be able to correct the address field if your order is too far along in processing.

Processing & Shipping: Allow 3 to 5 business days for your order to be processed and shipped out, as shipping carriers such as USPS are facing delays due to Covid-19. We ship out as quickly as possible, so you may receive your package earlier than expected! Once your order ships, you will be provided with a tracking number. Please note: if your shipment shows as "delivered" via USPS, we are not responsible, nor will we be able to replace items that are presumed as lost or stolen packages. Please file a claim with USPS.

Lost and/or Stolen packages: We will do everything in our power to assist you in the event an error was caused on our behalf. However, once your order leaves our facility we are responsible for the handling of your package. If your merchandise arrives damaged, please contact us within 24 hours of delivery and include photos and a descripton detailing the damage. For mishandling, lost, or stolen packages a claim will need to be submitted with the delivery carrier. All shipments include insurance with the delivery carrier.

Returns & Refunds: Due to the nature of our products, all purchases are considered final sale, non-refundable, and non-transferrable, as we will not accept any returns for food products and/or gift cards.

Q: Do you offer local pickup? A: We will ocassionally offer local pickup. We travel a lot for clients and events, which doesn't allow us to designate one location/date for our clients to pickup their orders frequently. We're looking into offering this option in the future!

Q: What can I cook with the spices and/or sauces? A: Anything you'd like! We can offer suggestions, but we want you to have fun with it and try new flavors to different dishes.